HOLDS, UPGRADE/DOWNGRADE AND CANCELLATION REQUESTS
Please use the forms below if you need to request a hold, cancellation or to upgrade or downgrade your membership.
Please note we cannot take hold, cancellation or upgrade/downgrade requests over the phone.
Hold Request
Members can put their memberships on hold for a prepaid fee of $7 per week or $28 per month (minimum 1 week hold when placing holds).
Upgrade / downgrade your membership
Members can be upgraded or downgraded from your current membership type. Please select from the options below.
DUPLICATE – HOLD REQUEST
Members can put their memberships on hold for a prepaid fee of $7 per week or $28 per month (minimum 1 week hold when placing holds).
Cancellation request
You can cancel your membership at any time, however we ask that you give us:
- 30 days notice for a 6 month membership
- 60 days notice for a 1 year membership